Refund Policy

At GardenAura.com, customer satisfaction is our priority. If you are not happy with your purchase, we offer a straightforward refund process. Please review our policy below.

1. Refund Eligibility

You may request a refund under the following conditions:
✅ Your item arrives damaged or defective.
✅ You received the wrong item.
✅ Your return request is approved, and the item is returned in its original condition within 30 days of delivery.

Note: Live plants are only eligible for refunds if they arrive damaged or incorrect.

2. Non-Refundable Items

The following items are not eligible for a refund:
❌ Items returned without prior approval.
❌ Items that have been used, altered, or damaged by the customer.
❌ Clearance or final sale items.
❌ Shipping fees (unless the return is due to an error on our part).

3. How to Request a Refund

To request a refund, please follow these steps:

Contact Us at support@gardenaura.online with your order number and a description of the issue.
If applicable, attach clear photos of the damaged or incorrect item.
Our team will review your request within 3 business days and provide instructions for the next steps.
If your refund is approved, it will be processed within 5-7 business days to your original payment method.

4. Refund Processing Time

💳 Refunds will be credited back to your original payment method.
📅 Processing time may vary depending on your bank or payment provider.
🚚 Shipping costs are non-refundable unless the refund is due to an error on our part.

5. Order Cancellations

Orders can only be canceled within 24 hours of purchase if they have not been processed or shipped.
If your order has already been shipped, you will need to follow our Return Policy to request a refund.

For any questions or refund requests, please contact us at support@gardenaura.online. We’re here to help! 🌿✨