Shipping Policy

At GardenAura.com, we are committed to delivering your decorative plants and garden accessories quickly and safely. Please review our shipping policy below for details on processing times, delivery options, and costs.

1. Processing Time

• Orders are typically processed within 1-3 business days (excluding weekends and holidays).
• Orders with live plants may require additional processing time to ensure they are properly prepared for shipping.
• You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Destinations

We currently ship to the following regions:
🌎 United States, Canada, United Kingdom, Australia, and select European countries.
📦 If your location is not listed, please contact us at support@gardenaura.online to check availability.

3. Shipping Costs & Delivery Time

🚚 Free Standard Shipping applies to orders over $39. Orders below this amount will incur a standard shipping fee of $6.99.
📦 Delivery times may vary based on your location and external factors such as customs processing and carrier delays.

4. Tracking Your Order

• Once your order has shipped, you will receive a tracking number via email.
• You can track your shipment on our website or through the carrier’s tracking system.
• If you do not receive tracking updates within 5 business days of shipment, please contact us for assistance.

5. Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery time, please allow an extra 5 business days before contacting us.
• If your package is lost in transit, we will assist you in filing a claim and arranging a replacement or refund.

6. Damaged Items & Incorrect Orders

• If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue.
• We will arrange a replacement or refund at no additional cost.

7. Customs & Import Taxes

• International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
• Please check your local customs regulations before placing an order.

For any shipping-related inquiries, please email us at support@gardenaura.online. We’re happy to assist you! 🌿✨