Return Policy

At GardenAura.com, we strive to provide high-quality decorative plants and garden accessories. If you are not completely satisfied with your purchase, we offer a hassle-free return process.

1. Return Eligibility

You may return items within 30 days of receiving your order if they meet the following conditions:
✅ The item is unused and in its original packaging.
✅ The item is not damaged or altered.
✅ You provide proof of purchase (order confirmation or receipt).

Note: Live plants are perishable items. Returns for plants are only accepted if they arrive damaged or incorrect.

2. Non-Returnable Items

The following items are not eligible for return:
❌ Plants that have been removed from their original pots or altered in any way.
❌ Clearance or final sale items.
❌ Gift cards.

3. How to Request a Return

To initiate a return, please follow these steps:

1. Contact Us at support@gardenaura.online with your order number and reason for return.
2. Our team will review your request and provide a return shipping address.
3. Ship the item back to us using a trackable shipping method.
4. Once received and inspected, we will process your refund or replacement within 5-7 business days.

4. Refund Process

💳 Refunds will be issued to the original payment method.
📅 Processing time may vary depending on your bank or payment provider.
🚚 Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item sent).

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no extra cost.

For any questions or concerns, please reach out to us at support@gardenaura.online. We’re happy to help! 🌿✨